CTO Telecom Summit Resource Center

Case Studies

An Open Policy Framework for Cross-vendor Integrated Governance An Open Policy Framework for Cross-vendor Integrated Governance: Intel SOA Expressway delivers a pluggable SOA governance policy framework based on XML policies and logs for open integration.

Greenfield Wireless Innovator Outsources Mission-Critical Functions to Amdocs for Rapid Success With Amdocs' help, Mobilicity was providing service in only five months and can activate a customer phone in only five minutes (compared to competitor's 40 minute timeframe). Amdocs provides flexible and fast change and customization on an ongiong basis, and the Amdocs systems have the flexibility to grow with expanding subscriber volume and product diversity.

SAP for Telecommunications SAP for Telecommunications - Deregulation, Globalization, Broadband, E-Business: Stay ahead of the game with SAP for telecommunications

AT&T Mobility Case Study With the help of NICE, AT&T Mobility was able to increase operational efficiencies, reduce service scheduling errors, reduce number of required agent headcount and overtime expenditure, and Unify the entire virtual contact center operation on shared data and definitions.

Delivering Superior Customer Value in Communications: Firms Enabling Optimal Offer Creation for Service Providers Communications service providers around the world are now facing increasing market saturation and having trouble differentiating their offerings - and deregulation is adding to the intensity of global competition.

Mainframe Tuning at Tesco: CPT Boosts Mainframe Performance to Handle the Christmas Peak TESCO, the world's third largest grocery retailer, used CPT to reduce its IT costs ahead of the Christmas peak by reducing its mainframe processing utilization and achieving ongoing cost savings through implementation of a sustainable performance management standard.

How Multinational Telecom Carrier Zain Optimized Costs While Expanding Rapidly Zain is a large multicountry mobile telecom carrier with operations spread across the Middle East and Africa. It has implemented an integrated RA program in partnership with Connectiva Systems. The success of this program has largely resulted from the dedicated focus of Zain's internal RA team and effective support from Connectiva.

Telefonica Telefonica Group is one of the world's leading telecommunications companies, operating in the Spanish- and Portuguese-speaking market. Telefonica Empresas was introduced to the X-Series security services platforms from Crossbeam Systems and implemented this service to secure their networks.

Whitepapers

Comverse Multi-Dimensional Policy Management Moving away from siloed data and taking a multi-dimensional approach to policy management is crucial. With the power of the Comverse ONE Billing & Active Customer Management solution linked with Comverse Mobile Internet HUB, this multi-dimensional approach is achievable, available and ready to take CSPs into the future.

Converged Network-IT Services Part 1 Converged Network-IT Services Part 1: A Service Portfolio Production Strategy To Increase Service Provider Competitiveness

RoHS Compliance at Intel RoHS Compliance at Intel, a look at how Intel is leaps ahead with their telecom and compute products

Managed Transformation: The Low-Risk, High-Reward Alternative This paper provides an overview of the managed transformation approach, its benefits, and the critical success factors necessary to make it work.

Integrated Revenue Optimization - The Next Step in Communications Service Provider Competitive Advantage Most Communications Service Providers (CSPs) have in-house functions for revenue assurance (RA),cost and margin management (CM), and fraud management (FM). SSPs are urged to consider the emerging domain of 'integrated revenue optimization'. Done well, this function will improve a CSP's top line, provide valuable input to company strategy and improve the customer experience.

Improving Wholesale Bottom Line by Deploying a Premium Reporting Portfolio Implementing a service quality analytics framework will enable Wholesale Backhaul Service Providers to differentiate and augment the current value of their service offerings. In addition, Wholesale Backhaul Service Providers can improve customers' satisfaction, drive new revenue, ensure SLA contracts are met, reduce OPEX and CAPEX and, most importantly, improve the bottom-line.

Best Practices: Extending Enterprise Applications to Mobile Devices Extending enterprise applications to mobile devices is increasingly becoming a priority for organizations optimizing their work force. This article outlines the components required to extend a generic enterprise application on to mobile devices, covers some best practices and recommendations, and describes a case study based on a real-world implementation.

Stop Going It Alone: Using Managed Services to Enhance the Customer Experience Service providers that work effectively with the right managed services partner can generate substantial benefits around the customer experience. Choosing the right partner, however, makes all the difference.

Telecoms Fraud Management: Who is winning the Battle? A Praesidium Business Consultancy White Paper: The battle against fraudsters will never be won due to the fast moving telecoms environment and the drive to launch more complex products and services quickly to attract market share and maintain a competitive advantage.

Cloud Computing: The Need for Portability and Interoperability Cloud computing has become a major discussion thread in the IT world, but it has been redefined in recent years to speak to the increasing number of deployment scenarios - and their practical uses for business workloads.

The Power of Now! According to research, quick problem resolution, and the ease and simplicity of interactions, were two of the top four customer demands for an exceptional customer experience. To satisfy these demands, it is incumbent on companies to recruit empowered employees who can solve problems at the customer's moment of truth. By combining customer and employee data with the ability to listen and analyze the conversation in real time, employees can deliver the right solution at the right time.

Social Media Analytics This paper explains the importance of social media, business need for its measurement, limitations of standard web analytics solution in capturing social media and an approach to define measure and analyze social media in individual business context.

Telecom Council of Silicon Valley The Telecom Council of Silicon Valley connects the companies who are building communication networks with the people and ideas that are creating it.

The Future of Telecoms Risk Management The Future of Telecoms Risk Management: An explanation of the changing nature of Risk in Next Generation Networks - A Praesidium Business Consultancy White Paper

Delivering 'Smart' Clouds - Removing Barriers to New Revenue for the CSP For the CSP to successfully engage and win the enterprise with its cloud offering, it must provide a common proof point with the service visualization that matches the tangible look and feel of the enterprise's own data center regardless of the virtualized and dynamic nature of the resources.

True BSS Convergence – A Technically Advanced Approach Comverse ONE makes the transition to true BSS convergence achievable with a solution that is designed to support efficient operations and future-proof evolution to capture the opportunities of today and tomorrow.

Converged Network-IT Services Part 2 Converged Network-IT Services Part 2: Eight Rules for Building an Integrated Network-IT Service Production Portfolio Strategy

Virtualized Security: The Next Generation of Consolidation This paper will take you through the components that comprise the Crossbeam Virtual Infrastructure; the X-Series high performance platform and best-in-class security applications, and demonstrate how Crossbeam invented the future.

Embedded Mobile (M2M) - Telecoms Fraud & Security Management This whitepaper provides an insight into the envisaged industry position for embedded mobile and the subsequent requirements for effective fraud and security management.