Topics of Discussion are Set to Include:
- Social Networking Trends and the New Face of Communication - Social networking Web sites and services have become primary communication media for a new generation of technically-savvy and digitally aware consumers, competing with traditional telecommunications. This session will discuss developments in social networking trends and shifts in two long-term communication trends: the shift in communications patterns from point-to-point, two-way conversations, to many-to-many, collaborative communications; and the transition of control of the communications environment, from traditional telecommunications to open Internet platform providers.
- What's Next for the Innovative Service Provider? - A telecommunications company must carefully pick the spots where it can cut costs and where to continue - or even accelerate - investment. This session will discuss the new generation of outsourced services that remove these tired assets from operator balance sheets and operate them as shared managed services potentially provides a high road for the effective management of resources during the recession, and sets the stage for growth in less encumbered areas once the economy rebounds.
- Looking at Unified Communications - Unified Communications system strengthens connections to securely provide better, more natural collaboration; quicker decision making; eliminated communications bottlenecks and improved overall efficiency. With more informed, responsive customer service, organizations can improve customer loyalty, sales and profitability.
- Billing and Customer Care for the Telecom Industry - The relationship between any business and its customer is crucial, but for the Telecom industry it is also the question of maintaining a competitive advantage in a world that is growing smaller and more interconnected.
- The 4G Revolution - The Future Takes Shape - With mobile data and broadband services as the new frontier for revenue growth, most of the North American operators have already begun investing in the migration of their networks to 4G, though there are marked differences in their choice of technology, deployment strategies and timeframes. In this peer-led panel, we will discuss the current state of the 4G technologies, the transformation of operator business models and lessons learned to date pertaining to network deployment as well as commercial operations.
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