CTO Telecom Summit Agenda

2pm - 5pm

Registration + Greeting to CTO Telecom Summit

4pm - 5.30pm

Executive Think-Tank
*An exclusive invitation only, pre-summit think-tank for CTOs

6pm

Champagne Reception

7pm - 10pm

Opening Remarks Presented by Master of Ceremonies

Dick LeFave - Independent Telecommunications/IT Professional, D&L Partners, LLC & Former CIO Sprint/Nextel

Welcome Gala Dinner + Keynote Speech

"Fueling a Communications Revolution Through Rapid Innovation" 

A sustainable, dynamic communications marketplace is essential to economic growth and defines the way we lead our lives. At the same time, changes in consumer demand and stiff competition are dramatically altering the communications landscape. Consumers are demanding more for less, and putting more consideration into purchases. Non-traditional players from the technology and media sectors are competing to own the client by delivering alternative services. And rapidly expanding global players with innovative business models are chipping away at market share, resulting in a shift in the global balance of power. Market pressures and rivalry abound but so, too, do opportunities for driving revenue growth. What’s to be done to enable service providers build world-class brands, accelerate innovation, and affirm their place at the center of the industry?

Presented by Bhaskar Gorti, SVP & General Manager Communications Global Business Unit, Oracle

7am - 8.05am

Breakfast Networking Reception & Collection of Itinerary

8.10 - 8.50

CTO Keynote Presentation

"Managed Services: The Sprint Network Delivery Ecosystem"

Sprint's network advantage allows them to focus on strategic functions directly benefiting customers and device development that launch innovative applications and services. This keynote presentation will address how Sprint is delivering simplicity, usability, personalization, price/value and good, friendly service.  Bob Azzi, SVP, Sprint Nextel will also address topics including:

• Application Growth
• Device Operating Systems & Complexity
• Integration & Convergence
• Saturation of Customary Markets
• Sustainability

Presented by Bob Azzi, SVP, Sprint Nextel

9.00 - 9.30

Executive Exchange

CTO Thought-Leadership

"From CTO to CTO: A Peer Led Roundtable Discussion"

New services, changing business models, mergers and acquisitions, and enormous capital investments are hallmarks or our rapidly evolving industry.  To profit in this new environment, service providers must convert an abundance of data into useful and powerful information.  Poor data quality negatively impacts the quality of service. The customer experience across channels and offerings is often misunderstood.  Hope and hype loom around real-time analytics and its perceived value.  Demand forecasting, performance analysis and planning for the most significant investment of all – the network – often is off the mark.

In this peer-led session, facilitated by SAS Chief Technology Officer Keith Collins, Communications CIOs and CTOs will share their concerns and best practices on these topics:

• Addressing data quality.
• Analyzing the customer experience.
• Determining the value of real-time analytics.
• Technology to improve performance and predict demand.

Sponsored by SAS

9.35 - 10.05

Executive Exchange

CTO Case Study

"Introducing SOA Soft-Appliance for Telecom"

A talk introducing SOA Soft-appliance approach to SOA Governance, security, performance and mediation. SOA has always been pushed as a major architectural undertaking, in plain-speak a significant, time & people consuming development effort, something that cannot be achieved in piece parts. In practice, however examples abound on how SOA initiatives started small and made a concrete difference. SOA Expressway is based on this principle - whether you are looking to link disparate systems rapidly, secure your web services, create a governable virtualized SOA environment or exposing Services from a legacy environment, SOA Expressway provides for a rapid, high performance and cost-effective mechanism to reach that end-goal. We also introduce a revolutionary means of accelerating SOA infrastructure without requiring overheads of a custom hardware solution.

Sponsored by Intel

10.10 - 10.40

Executive Exchange

CTO Case Study

"End to End Order Life Cycle Management: Case Study from BT Group"

Being Customer centric means absolute focus on customer satisfaction. End-to-end order life cycle management, that is adaptive to a rapidly changing product environment, has been critical in BT's strategy to use customer service, not product or price, as a key differentiator. This session will focus on how BT's IT organization is delivering on this vision - from rapid offer design that can introduce new offers, to improved order capture, order delivery and the ability to provide complete end to end order visibility across the order life cycle.

Presented by: Meenu Sood, BT Group

Sponsored by Oracle

10.45 - 11.10

'Wired' Network Break + Analyst Q&A Session

11.15 - 11.45

Executive Exchange

CTO Thought-Leadership

"A Comparative Review of 4G Technologies, Services and Deployment Strategies"

In their quest to supplement slowing voice revenue growth with data services , 4G - whether that is based on LTE or WiMAX - has become the destination for most mobile operators, with its promise to transform mobile business models and democratize mobile data access. Besides the ultimate 4G technology selection, there are other fronts where operator strategies vary widely such as the timing for deployments and the evolution of existing 2G and 3G networks. In this session, we will:

• Compare the technical capabilities and the economics of LTE, WiMAX and HSPA+
• Explore the synergies between LTE and WiMAX, assessing the implications of migrating WiMAX networks to LTE in the future
• Discuss the likely services and devices that can be offered off of LTE or WiMAX networks beyond the mobile broadband access, and
• Review operator deployment timetables and strategies, and discuss what works and what doesn't

Presented by:
Ozgur Aytar, Research Manager, Communications, Media and Technology, Pyramid Research

11.50 - 12.20

Executive Exchange

CTO Thought-Leadership

“Delivering the Results that Matter Most … Yours.”

Technology plays a different role in business today, driving more than 90 percent of all business processes. It is no longer an expense, but a business investment measured on the ability to produce tangible results. It is this integration of business and technology that opens the doors for technology organizations to drive better business outcomes.   

HP research indicates that 99 percent of CEOs believe technology is integral to their company's success. With change, uncertainty and new business models all around us, the focus will be on containing costs while making IT investments today that lay the groundwork for growth and a competitive edge as the economy recovers.

Against this backdrop, HP senior VP and general manager, Andy Mattes, will discuss how, by changing the economics of IT, organizations can achieve better business outcomes via cost reduction, risk mitigation and business growth acceleration.

Sponsored by HP

CTO Case Study

"Prospectus on One of the Largest Transformations in Telecom History: Telstra"

Four years into a five year transformation of its business, Telstra reports on the key costs and benefits of a business transformation.  Hear their experience including lessons learned, hidden benefits, and the key success factors to managing an IT revolution on a day to day basis.

In 2005, Telstra embarked on a daunting mission to completely transform its relationship with customers.  Telstra's vision was to give its customers a seamless user experience across all devices and platforms - fixed, wireless and internet - in a 1-click, 1-touch, 1-button, 1-screen, 1-step whether that customer is an individual, small business, large business, government agency or non-profit organization.  At the same time, Telstra sought to resolve some of the key issues it faced, including a need to change its own mix of business, reported poor customer experience, and the high cost of its own operations. 

• Change was needed, and Telstra's ambitious plan to achieve this included:
• modernizing and/or building next generation networks,
• supporting a growing demand for IP-based services and grow revenues from new products
• removing cost, in part by reducing process/infrastructure complexity, retiring legacy systems and simplifying operations and IT systems.

With its Consumer and Small Business customers migrated - in excess of 7 million customers - Telstra can provide valuable insights into what works - and what doesn't - when it comes to managing change on a massive scale.  

Sponsored by Comverse

1.00 - 2.00

VIP Luncheon + CTO Open Forum Discussion (Forum, invitation only)

2.05 - 2.35

Executive Exchange

CTO Executive Visions

“Application of NGOSS Standards Combined with SOA to Transform IT’”

As network and IT environments continue to converge, telecom-specific communications models such as NGOSS are being integrated with IT-based models such as SOA to create a more holistic management environment. This panel discussion will address that phenomenon, including the following topics:

• The evolution of NGOSS to address network-IT convergence
  
• Transitioning to a user-centric service delivery model
  
• Developing an IT environment for convergent networks and services
  
• The ROI behind OSS and IT transformations

Moderated By: Shira Levine, Directing Analyst, Next Gen OSS and Policy, Infonetics Research

Panelists:
Kathy Romano, Executive Director, Revenue Assurance & Billing, Verizon Business
Brian Lakey, Director OSS Architecture & Strategy, Telus
Brian Cappellani, CTO & VP of Engineering, Sigma Systems
Kenneth Dilbeck, Director, Technical Program, TM Forum

Sponsored by Alcatel-Lucent

Sponsored by Sigma Systems

2.40 - 3.10

Executive Exchange

3.15 - 3.45

Executive Exchange

CTO Thought-Leadership

"Rethinking Billing for Next-Generation Service Providers and Managing BSS/OSS in a Partner Driven Marketplace"

While partnership is not new to the communications industry, the sheer numbers and different kinds of partners for next-generation service providers is a new challenge. The explosion of content and other third-party billing arrangements requires not only new billing plans and systems but also new controls and analytics. This presentation will explore Verizon's use of automated controls to assure the ordering, provisioning, and billing streams as well as the settlements and cost assurance aspects of partner management. The concept of true margin management will be introduced, and a path toward Business Optimization will be outlined.

Sponsored by Subex

Sponsored by Verizon

3.50 - 4.20

Executive Exchange

CTO Thought-Leadership

"Maximizing your ERP Investment: Best Practices for Data Migration and Data Governance in an Ever-Changing Telecom Landscape"

The ever changing telecom landscape demands that the telecommunications CTO moves from a manager of IT to a strategic visionary, collaborating with key stakeholders to improve business processes and ensure optimal delivery of information to stay ahead of the competition. Creating a data governance organization that can effectively manage complex data-related relationships, roles, and scenarios can be a daunting task. This session will explore two methods of data governance - active and passive - and provides a detailed look at the benefits and uses of each. Understand how passive data governance allows users to interact directly with source systems to monitor results and identify data issues. Learn how active data governance differs from passive data governance by providing a guided process for the introduction and management of data into selected systems. Understand the four levels of data governance - from “no data governance” where every user is trusted to enter in their data accurately and on-time, to “active data governance” where all data required to support a configured ERP business process is collected prior to posting and automatically validated. Come away with tips for leveraging these models to reduce the possibility of business process interruptions due to omissions, duplication, consistency and content errors, or a lack of data standards.

Sponsored by BackOffice Associates, LLC

4.25 - 4.55

Executive Exchange

CTO Thought-Leadership

"The Strategic Potential of Cloud Services in Navigating Uncertain Market Futures"

The global service provider (SP) industry, now more than ever, faces a widening array of business, regulatory, technological, and customer-behavior challenges. These forces collectively raise uncertainty as to where the market is heading and the possibility of contrasting market futures. The industry continues to transform itself from core voice and data networking services to an expanding role within the digital content and services value chain. With this comes the reality of new competitors, new business models, and the possibility of dramatically different market landscapes. 

Through a wide set of research, and by closely tracking industry trends, Cisco developed a number of plausible market scenarios that provide a framework for SP executives to evaluate the future and rationally assess strategic options under different conditions.  Managed cloud-based services offer a strategic hedge against a number of market futures - and a compelling growth platform for SPs to embrace. These benefits, however, are accompanied by key challenges: How will SPs achieve profitable differentiation for Infrastructure as a Service (IaaS)? Can SPs deliver on the potential of cloud-based collaboration applications?

The basis for winning or losing in the cloud space will hinge on providing cloud services that augment and provide a bridge from today's enterprise IT. Ongoing primary research conducted by the Cisco Internet Business Solutions Group (IBSG) suggests that to win in the cloud arena, SPs must transform both their technical and business architectures. Customer needs and buying behaviors will require SPs to develop new service delivery and operational capabilities - as well as new business models - to succeed.

Sponsored by Cisco

5.00 - 6.00

Keynote CTO Executive Visions

“Managed Services & Outsourcing in a Challenging Climate"

A telecommunications company must carefully pick the spots where it can cut costs and where to continue – or even accelerate – investment. What operators may have to give up in coming months and years is the idea that they need to own and operate the systems that underlie their operations. The reality is that much of this telecommunications infrastructure is non-strategic, non-standard, and lacks the scale needed for operational efficiency.

A new generation of outsourced services that remove these tired assets from operator balance sheets and operate them as shared managed services potentially provides a high road for the effective management of resources during the recession, and sets the stage for growth in less encumbered areas once the economy rebounds.

Moderated by:
Dick LeFave, Independent Telecommunications/IT Professional, Principal with D&L Partners, LLC & Former CIO Sprint/Nextel

Panelist:
Heidi Hollenbeck, VP, Billing Ops & Frontline Technology, T-Mobile
Jerry Brace, CIO, Rogers Communications

Sponsored by Patni

6.00 - 7.00

7.00 - 9.00

Gala Dinner Keynote

"Smarter Planet, Smarter Telecom"

Today, not just everyone but every thing is talking to every other thing -- in constant motion.  Today, telecommunications sits at the heart of a smarter planet -- an environment that is increasingly instrumented, interconnected, and more intelligent -- creating vast new possibilities as well as new efficiencies for the telecommunications sector.  

Presented by: Frank Kern, SVP, IBM Global Business Services

9.00 - 10.30

7.30 - 8.30

Networking Breakfast

8.35 - 9.15

Executive Exchange

CTO Keynote Presentation

“Strategic Network Environments: Managing Global Network Infrastructure for Success” 

The presentation will discuss challenges and opportunities surrounding the dramatic increase in worldwide demand for IP transit, including three key issues dominating the future landscape: the growing number of Internet-enabled devices, the changing variety of available web applications both for businesses and consumers, as well as the necessity of unifying communications across platforms. 

Presented by Kazuhiro Gomi, COO & CTO, NTT America, Inc

9.25 - 9.55

Executive Exchange

CTO Thought-Leadership

"Creating and Encouraging Market Innovation"

CTOs are charged with building networks that deliver many types of services to customers without interruption, accommodate growing traffic, incorporate new technologies, and all the time press for lower operational costs. But this is not enough. The network can be a strategic weapon for corporate competitiveness that must be not only up-to-date, but flexible enough to be the platform for future, yet to be determined services. In short, the network can be an engine for market innovation. This panel explores these issues, and addresses related topics, including:

• Innovative products and services for consumers' communications, commerce, information and entertainment needs
• Transformation from traditional Telco to customer centric services company
• Enhancing customers’ core experiences and identifying new revenue opportunities

Presented by:

Jean-Marc Frangos, SVP, Technology and Innovation, British Telecom
Michael Howard, Co-founder and Principal Analyst Carrier and Data Center Networks, Infonetics Research

10.00 - 10.30

Executive Exchange

CTO Executive Visions
"The Role of Dynamic Data Centers & Virtualization in Telecommunications- Increasing Carrier Revenue While Decreasing Capital and Operational Expenditure"

Every organization, whether enterprise or carrier, runs on data and more of it each day, driving the deployment of larger numbers of servers, massive increases in storage, growth of service provider network traffic, and the development of new applications to glean intelligence from disparate data sets. The need to use resources most cost-effectively during the scaling of data and data centers forces the move to virtualization--of servers, storage, networks, and even data centers themselves in the form of cloud computing. Service providers are gearing up to offer flexible, efficient data center services to their cloud seeking customers. This panel explores the following

• Why Virtualize? Assessing your server and storage landscape, capacity planning tools, and operations before and after virtualization
• Network and virtualization security considerations
• Disaster Recovery--designing a backup and recovery strategy
• The impact of virtualization on data center facilities, power, and cooling

Moderated by:
Michael Howard, Co-founder and Principal Analyst Carrier and Data Center Networks, Infonetics Research

Sponsored by Nokia Siemens Networks

Sponsored by TeamQuest

Sponsored by Juniper

Panelist:

Alon Cohen, EVP & CTO, Phone.com
Melvin Adams, Executive Director, IT Strategy & Planning, Verizon Communications
George Mehok, CIO, Revol Wireless

10.35- 11.05

Executive Exchange

11.10 - 11.35

'Refresh' VIP Networking Break + Analyst Q&A Session

11.40 - 12.10

Executive Exchange

CTO Case Study

“A Wireless Company's Journey into Outsourcing: The Strategic and Operational Benefits of an End-to-End Managed Services Business Model for the Technology Services Area”

The CTO of NII Holdings, a $4.2B revenue wireless telephony company with networks in Mexico, Brazil, Argentina, Peru and Chile, will explain the strategic and tactical business drivers that led his company to move on a plan to transform the way technology services are delivered throughout his company.

Hosted by: Alan Strauss, VP & CTO, NII Holdings Inc.

12.15 - 12.45

Executive Exchange

CTO Thought-Leadership

“How to Profit from Security- Distinguishing from Current Security Services to Provide Value”

Today security is recognized as a requirement but also as an overhead cost.  How do you evolve the level of protection built into your existing services to help protect customers from emerging threats? By building more protection into data, voice, mobile, and managed services, you can distinguish your offering from traditional offerings. Furthermore, embedding security technology into existing services can allow for premium upgrades within the current account base, revenue sharing and more profit margins with minimal investment.  You can demonstrate a deep understanding of customers’ security risks by offering tailored services.

Sponsored by Trend Micro

Closing CTO Keynote Presentation

"Rogers' Transformation Story"

The current focus on driving IT organizations to reach optimal value performance is not an easy journey. Jerry Brace, EVP and CIO for Rogers Communications has lead a program to transform the company’s IT delivery engines and will layout his program, risks and benefits and lessons learned. His experience with global sourcing and the introduction of  high availability systems will be highlighted in his lessons learned. Jerry has over 25 years in the information technology field and brings extensive background from the telecommunication industry.

Presented by Jerry Brace, CIO, Rogers Communications

1.25 - 1.30

Closing Remarks

Dick LeFave - Independent Telecommunications/IT Professional, D&L Partners, LLC & Former CIO Sprint/Nextel

7.00 - 9.30

Southwestern Dinner + Networking