CTO Telecom Summit Agenda

Desert Golf Classic

4pm - 5.30pm

Executive Think-Tank
*An exclusive invitation only, pre-summit think-tank for CTOs

6pm

Opening Remarks Presented by Master of Ceremonies

Presented by Dick LeFave - Independent Telecommunications/IT Professional, D&L Partners, LLC & Former CIO Sprint/Nextel

7pm - 10pm

Welcome Gala Dinner + Keynote Speech

7am - 8.05am

Breakfast Networking Reception & Collection of Itinerary

8.10 - 8.50

CIO Keynote Presentation

"So, you decided to outsource your IT organization; how should you design and prepare your team for success?"

NII Holdings, a $5B wireless telecommunications company operating in Latin America, decided to transform its IT organization by partnering with HP. How did NII design its retained organization to achieve its goals? What internal changes were needed to support the outsourcing model? What challenges did the multiple country, multiple language environment present? Alan Strauss, CTO of NII Holdings, and the architect of the company's technical transformation will lead a presentation and discuss his company's journey through IT transformation.

Presented by Alan Strauss, VP & CTO, NII Holdings Inc.

Co-Presented by Robert Vatter, Vice President, Communications, Media & Entertainment and Managed Services, HP Enterprise Services

Sponsored by HP Information Management

9.00 - 9.30

Executive Exchange

CIO Thought-Leadership

“Strategist or Support? What is the role of IT in a Communications Company Today?”

The role of the CIO is radically changing with new services, changing business models, mergers and acquisitions, enormous capital investments and data proliferation.  How do CIO’s of communications companies adapt to the challenges they face in the rapidly evolving industry?

Join our roundtable discussion on the changing role, perceived value, and skills of Communications’ IT professionals where we will ask you - the experts:

Sponsored by SAS

9.35 - 10.05

Executive Exchange

CIO Thought-Leadership

“Continuous Intelligence” for CSPs – Putting Real-Time Business Processes within Reach

Communications services providers have an escalating volume of “live” data that represents the pulse of the business environment. The speed at which CSPs are notified of important events and conditions, and the rate at which they can respond, can have a dramatic effect on customer satisfaction, network usage, and other factors that affect profits and competitiveness. Traditional data analysis tools store data in a database and then analyze it offline. We’ll discuss new technologies that continuously collect, process, and analyze massive amounts of data in real time in order to:

• Detect opportunities or threats; initiate a response
• Continuously adjust to changing conditions
• Aggregate massive amounts of moving data to see the big picture
• Perform computational analysis for real time business intelligence

Sponsored by Sybase

10.10 - 10.40

Executive Exchange

CIO Thought-Leadership

10.45 - 11.10

'Wired' Network Break + Analyst Q&A Session

11.15 - 11.45

Executive Exchange

CIO Thought-Leadership

New Paradigm in Telecom Operations Support

BT started their transformation journey with the objective to become No1 Customer centric company and to give a unique end customer experience. HCL partnered with BT in the operations optimization area, where HCL helped BT in providing transformed Telecom application support services which helped BT in customer experience improvement, Improve Cycle Time, Right First Time transactions, Operations standardization. In a period of 12 months, the implementation of HCL’s Telecom Operations Support framework has substantially increased the correctness and timeliness.

Sponsored by HCL Technologies

11.50 - 12.20

Executive Exchange

CIO Thought-Leadership

“NGOs Deliver More with Sigma Systems”

Sigma Systems’ provides NGOs with the ability to quickly and efficiently introduce new services, fulfill any service bundle, and maximize their service profitability. Sigma Systems portfolio of OSS products includes the combined strength of its Service Management Platform (SMP), Service Packages, Active Mediation Platform (AMP), Device Provisioning Manager (DPM) and Service Management Applications. Together they provide an end-to-end solution suite for creation, delivery, and management of advanced communications and entertainment services; such as: residential VoIP, business VoIP, advanced video, high-speed internet, and mobile services.
Sigma Systems’ portfolio includes OSS products for:

• Service Creation
• Service Order Management
• Service Provisioning and Activation
• Device Provisioning
• Active Mediation
• Subscriber Information Management

Sponsored by Sigma Systems

CIO Thought-Leadership

“Application of NGOSS Standards Combined with SOA to Transform IT"

As network and IT environments continue to converge, telecom-specific communications models such as NGOSS are being integrated with IT-based models such as SOA to create a more holistic management environment. This panel discussion will address that phenomenon, including the following topics:

Sponsored by Progress Software

1.00 - 2.00

VIP Luncheon + CIO Open Forum Discussion (Forum, invitation only)

2.05 - 2.35

CIO Executive Visions

“The Evolution to 4g - The Future Takes Shape”

Business is increasingly becoming a mobile activity, and as a result the wireless networks and services used to support that development are growing in importance. This transformation is occurring in the context of an overall enterprise shift toward all-IP communications. Recognizing these developments, the wireless industry is now aligning itself to take advantage of these trends through 4G in order to provide higher capacity and improve reliability to their wireless data networks in order to expand the reach of business into the mobile environment.

This peer-led panel discussion will look to address views on the current state and future of 4G technologies as well as the following topics:

Panelists:
Kevin Hart, Chief Information Officer, Clearwire
Benjamin Parker, Director, Wireless Network Planning & Design, Verizon Wireless

Sponsored by GigaBeam

Sponsored by Ericsson

3.15 - 3.45

Executive Exchange

CIO Thought-Leadership

"Measuring, Monitoring and Monetizing the Customer Experience"

With the increasing proliferation of smart phone applications and continued convergence of telecom, media, entertainment and high technology services, service providers are increasingly getting commoditized as bandwidth pipes over which third parties make money. However, the telecom provider still has access to mountains of subscriber data that have transformative potential; leveraging this goldmine of customer data holds the key to establishing new business models that can compensate for the decline in traditional revenues.

Sponsored by Connectiva

3.50 - 4.20

Executive Exchange

CIO Thought-Leadership

Sponsored by Tata Consultancy Services

4.25 - 4.55

Executive Exchange

CIO Case Study

“How to Profit from Security- Distinguishing from Current Security Services to Provide Value”

Today security is recognized as a requirement but also as an overhead cost.  How do you evolve the level of protection built into your existing services to help protect customers from emerging threats? By building more protection into data, voice, mobile, and managed services, you can distinguish your offering from traditional offerings. Furthermore, embedding security technology into existing services can allow for premium upgrades within the current account base, revenue sharing and more profit margins with minimal investment.  You can demonstrate a deep understanding of customers’ security risks by offering tailored services.

Sponsored by Trend Micro

CIO Keynote Presentation

Presented by Bob Azzi, SVP - Network, Sprint Network

5.35- 6.05

CIO Keynote Presentation

Presented by Bhaskar Gorti, Senior Vice President and General Manager, Oracle's Communications Global Business Unit

7.00 - 9.00

Gala Dinner and Executive Keynote Speech

9.00 - 10.30

7.30 - 8.30

Networking Breakfast

8.35 - 9.15

CIO Keynote Presentation

“Platforms for Growth in the SP Industry”

The economic crisis and subsequent lackluster recovery made the market environment over the last two years extremely difficult for all businesses, and service providers clearly have not been immune. Technical innovation, new market entrants, service substitution, and potential for new regulation have only compounded the market challenges. Starting in 2008, service providers shifted their primary focus to cost reduction and capital utilization, embarking on efforts such as outsourcing and a renewed wave of reengineering and workforce reductions. More recently, however, an inflection occurred and service providers realized they must quickly pivot to focus once again on top-line growth. To fuel this growth agenda, there is a need to seize market transitions that are just beginning to take form. We will explore six key transitions which offer great opportunities for revitalizing the service provider growth agenda, including:

Sponsored by Cisco

9.25 - 9.55

Executive Exchange

CIO Thought-Leadership

“Aligning IT Vision with Business Strategy”

Today’s business imperatives and the rapid pace of technological innovation go beyond the traditional requirements of implementing robust underlying information systems and preserving the data integrity of the enterprise. The new role of IT systems have evolved to play a key role in the day to day operations of the organization and to help in integrating every function of the enterprise and handling business priorities. Tantamount to success is integrating every major function in order to fully align IT objectives and programs to enterprise objectives and strategies.

This session will discuss best practices and frameworks that help define the new expanding role of the CIO. It will look at lessons learned in transformational projects including upgrading IT, business systems and back office systems to help the organization understand business drivers and control costs.

Presented by Kevin Hart, Chief Information Officer, Clearwire

10.00 - 10.30

Executive Exchange

CIO Thought-Leadership

"Network and Business Transformation with Cloud: Open Source Solutions for Today and an "Open" Vision for Tomorrow."

Increasing competition in the telecommunications industry has sharpened the focus on leveraging the best technologies available. The need to maintain existing customer relationships, win new customers, and grow revenue is greater than ever. Cloud computing is a pivotal technology that is evolving how businesses and individuals meet these demands.

Please join Red Hat CTO Brian Stevens for an introduction to how Red Hat and open source are defining the current and next generation private and public clouds. Find out how you can leverage cloud technology to grow your competitive edge today. You will have a chance to learn not only about the transformational power of open source, but also about how Red Hat is engaging the community to drive the most compelling solutions for your future enterprise needs.

Sponsored by Red Hat

10.35- 11.05

Executive Exchange

CIO Case Study

Sponsored by Nokia Siemens Networks

11.10 - 11.35

'Refresh' VIP Networking Break + Analyst Q&A Session

11.40 - 12.10

CIO Executive Visions

“Seizing Transformation Opportunities”

This session will look new business models, growth strategies, regulation and infrastructure and the need to master data management and migration. It will cover successful business transformation looks to the business strategies that will deliver new services across the extended value chain and enable profitability It will identify the roadblocks encountered in the past and what is next in the migration to next generation all IP networks.

Topics covered include:

• CIO strategies to navigate new market opportunities through transformation
• Next Gen business models- the road to profitability
• Applying the outsourced model to a rapidly changing landscape
• The role of the managed service provider in a successful transformation strategy
• Developing operational and technical transformational strategies in business
• Assessing  environmental opportunities and regulatory challenges

Sponsored by Patni

Sponsored by SAP

Keynote Presentation

Presented by Harry Patz, VP Communications Sector, North America, Microsoft

Sponsored by Microsoft

CIO Keynote Presentation

Presented by Pouya Taaghol, Director, System Architecture, CTO Office, Intel

“Gearing up for Growth- Whats Next for the Innovative Service Provider”

A telecommunications company must carefully pick the spots where it can cut costs and where to continue – or even accelerate – investment. What operators may have to give up in coming months and years is the idea that they need to own and operate the systems that underlie their operations. The reality is that much of this telecommunications infrastructure is non-strategic, non-standard, and lacks the scale needed for operational efficiency.

Moderator: Dick LeFave - Independent Telecommunications/IT Professional, D&L Partners, LLC & Former CIO Sprint/Nextel

Panelists:
Paul Excell, Chief Customer Innovation Officer & COO, British Telecom
Matt Beal, CTO & VP Technology, CenturyLink
Alan Strauss, VP & CTO, NII Holdings
Bob Azzi, SVP of Network, Sprint/Nextel
Jerry Brace, SVP & CIO, Rogers Communications

Sponsored by Cisco

4.05 - 4.15

Closing Remarks

Dick LeFave - Independent Telecommunications/IT Professional, D&L Partners, LLC & Former CIO Sprint/Nextel